Intake Specialist

Remote – Puget Sound Region, WA

Full-Time | $45,000–$50,000 DOE | Benefits + Bonuses

Plaintiff-Side Personal Injury & Insurance Bad Faith Law Firm

Join a firm where your work is meaningful and your professional growth is a priority.

Are you an empathetic and detail-oriented communicator who thrives on helping people in moments of uncertainty? Do you want to be part of a purpose-driven team advocating for injured individuals and those wronged by insurance companies? If so, our plaintiff-side litigation firm may be the right place for you.

We are seeking a full-time Intake Specialist to guide potential clients through the first steps of the legal process — from initial contact to determining whether their matter fits within our firm’s practice. This position requires excellent communication skills, sound judgment, and the ability to balance compassion with efficiency.

This is a remote position, but applicants must reside in the Puget Sound region of Washington State. Work hours are Monday through Friday, 8:30 AM – 5:00 PM.

What You’ll Do

  • Serve as the first point of contact for potential clients by phone, email, and web inquiries
  • Conduct detailed intake interviews to gather facts, documents, and other information about potential cases
  • Evaluate whether the firm may be able to represent the individual based on established criteria
  • Communicate effectively and compassionately with individuals who may be in distress
  • Prepare summaries and recommendations for attorney review
  • Manage follow-up communications and track lead status in the firm’s case management system
  • Send and track representation agreements for approved clients
  • Coordinate the transfer of new client matters to the legal team for onboarding

Who You Are

  • Empathetic and patient — you know how to listen carefully and put people at ease
  • Clear and confident communicator — able to guide conversations with professionalism and focus
  • Detail-oriented and organized — you never let important information fall through the cracks
  • Comfortable making decisions within defined parameters and seeking help when needed
  • Proactive - you take independent and decisive action on your own when able

Who We Are

We are trial lawyers—not settlement seekers. Our firm is built around service, excellence, and accountability to one another. You’ll find support and high standards here, along with a commitment to work-life balance. Our core values guide everything we do:

  • Owning our work — We take pride in the quality and professionalism of everything we produce
  • Collective excellence — We support one another, share in success, and expect personal accountability
  • Kindness and diligence — Our reputation is built on how we treat others, including each other
  • Asking for help — Strength means recognizing your limits and learning from your team
  • Work-life balance — Burnout doesn’t help anyone. We want our team to thrive, not just survive

Compensation & Benefits

  • $45,000 – $50,000 annually, depending on experience
  • Health, Dental, Vision, 401(k)
  • Paid vacation, sick leave, and other PTO
  • Professional development support
  • Performance-based bonus opportunities (both objective and discretionary)
  • Advancement potential into other departments

Why Join Us?

We’re on a strong growth trajectory and are building a team to match. We want a motivated team with high standards who are in it for the long haul — people who want to excel at growing the firm while maintaining a healthy, balanced life. If you're ready to take on challenging, high-impact work and be part of a collaborative, high-standard, remote-friendly team — we’d love to hear from you.

Qualifications

  • Prior experience in client intake, customer service, or legal support required
  • Experience in a plaintiff-side law firm, especially personal injury or insurance claims, is a strong plus
  • Proficiency with Microsoft 365 (Outlook, Word, etc.)
  • Familiarity with legal case management or lead management software preferred
  • Excellent verbal and written communication skills
  • Comfortable asking detailed, sometimes sensitive questions while maintaining professionalism and empathy
  • Strong organizational skills and ability to follow up promptly and accurately

Apply

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