Receptionist

Remote – Puget Sound Region, WA

Full-Time | $45,000–$50,000 DOE | Benefits + Bonuses

Plaintiff-Side Personal Injury & Insurance Bad Faith Law Firm

Are you a compassionate and professional communicator who thrives in a fast-paced, client-focused environment? Do you want to be part of a purpose-driven team advocating for injured individuals and those wronged by insurance companies? If so, our plaintiff-side litigation firm may be the right place for you.

We are seeking a full-time Receptionist to serve as the first point of contact for prospective clients and the professional voice of our firm. This is a remote position, but applicants must reside in the Puget Sound region of Washington state. Work hours are Monday through Friday, 8:30 AM – 5:00 PM.

What You’ll Do

  • Answer and direct incoming calls with warmth, professionalism, and clarity
  • Conduct intake interviews with prospective clients over the phone
  • Schedule calls and meetings on behalf of legal staff
  • Make outgoing calls to clients or service providers as requested
  • Sort and assign incoming mail to appropriate legal projects
  • Handle outgoing mail duties, including periodic trips to the post office

Who You Are

  • Genuinely interested in people, and skilled at making others feel heard
  • Naturally warm, upbeat, and easy to talk to
  • Able to navigate sensitive conversations with compassion
  • Comfortable ending conversations politely and professionally
  • Self-aware, self-motivated, and eager to contribute to a close-knit team

Qualifications

  • Prior reception or front desk experience required
  • Experience in a plaintiff-side law firm, especially personal injury, is a strong plus
  • Proficiency with Microsoft 365 (Outlook, Word, etc.)
  • Familiarity with legal case management or lead management software preferred
  • Excellent verbal communication and phone etiquette
  • Able to engage with empathy and confidence, while maintaining efficiency and appropriate boundaries

Compensation & Benefits

  • $45,000 – $50,000 annually, depending on experience
  • Health, Dental, Vision, 401(k)
  • Paid vacation, sick leave, and other PTO
  • Professional development support
  • Performance-based bonus opportunities (both objective and discretionary)
  • Advancement potential into other departments

Who We Are

We are trial lawyers—not settlement seekers. Our firm is built around service, excellence, and accountability to one another. You’ll find support and high standards here, along with a commitment to work-life balance. Our core values guide everything we do:

  • Owning our work — We take pride in the quality and professionalism of everything we produce
  • Collective excellence — We support one another, share in success, and expect personal accountability
  • Kindness and diligence — Our reputation is built on how we treat others, including each other
  • Asking for help — Strength means recognizing your limits and learning from your team
  • Work-life balance — Burnout doesn’t help anyone. We want our team to thrive, not just survive

Why Join Us?

We’re on a strong growth trajectory and are building a team to match. We want a motivated team with high standards who are in it for the long haul — people who want to excel at growing the firm while maintaining a healthy, balanced life. If you're ready to take on challenging, high-impact work and be part of a collaborative, high-standard, remote-friendly team — we’d love to hear from you.

Apply

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