Our clients owned a beautiful home east of Seattle. One stormy afternoon, a tree fell and punctured their roof. They made a claim to their insurance company, a company to which they had paid their premiums on time, every month for more than a decade. They were smart, prudent individuals who had the foresight to purchase insurance to cover their losses just in case something like this should happen.
Unfortunately, their insurance company didn’t live up to its end of bargain and tried to lowball our clients when all they wanted was to have their roof fixed. We were able to obtain the insurance company’s internal communications which showed that the insurance company had worked from the beginning to find frivolous ways to deny our clients’ legitimate claim. We compiled the communications and other internal documents to draft a compelling narrative showing that the insurance company had worked to uphold its bottom line at the expense of our clients’ well-being. The insurance company saw that the writing was on the wall and opted to avoid trial by settling at mediation for an amount that allowed our clients to fix their roof – and then some!